Shipping policy
Last updated: June 19, 2026
By placing an order with Magnolia Advanced Designs, you agree to the terms outlined in this Shipping Policy.
Order Processing
Orders are processed within 1–5 business days after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. You will receive an order confirmation email immediately after checkout, and a separate shipping confirmation with tracking once your order leaves our fulfillment center.
Pre-orders: Items listed as pre-order or backordered ship on or after the estimated availability date shown on the product page and may take longer than standard processing times. Placing a pre-order authorizes us to charge your payment method at checkout and to fulfill the item once it is in stock. If an order contains both in-stock and pre-order items, the entire order may ship together once all items are available unless otherwise noted.
Shipping Methods & Delivery Estimates
We ship to the United States and Canada via USPS, UPS, FedEx, and Canada Post. Estimated delivery is 3–7 business days within the continental United States and 7–14 business days to Canada, calculated after processing. Delivery estimates are not guarantees. Once a package is handed to the carrier, transit times are controlled by the carrier and are outside our control, including weather, customs, carrier backlogs, and other delays.
Tracking
A tracking number is provided for every order via email. It is the customer's responsibility to monitor tracking and to be available to receive the package. If tracking shows your order is in transit or delivered, the order is considered fulfilled.
Shipping Address Accuracy
Customers are responsible for providing a complete and correct shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Address changes can only be made before an order is fulfilled — contact us immediately at magnoliaadvanced@gmail.com if a correction is needed. Packages returned to us due to an incorrect address, or refused at delivery, are subject to return shipping and re-shipment costs.
Delivery Confirmation & Non-Receipt Claims
When carrier tracking shows a package was delivered to the address provided at checkout, the order is considered complete and delivered. If a package is marked delivered but you cannot locate it, please: (1) check with neighbors and household members, (2) look for a carrier notice or safe-drop location, and (3) contact the carrier directly to open a claim, as they hold delivery GPS and scan data. We will assist where we can, but Magnolia Advanced Designs is not liable for packages that are lost or stolen after the carrier confirms delivery.
Lost or Delayed Packages
If tracking shows no movement for an extended period or a package appears lost in transit, contact us within 15 days of the last tracking update so we can open a carrier investigation. Carrier claims must be filed within carrier time limits, so prompt notice is required for us to help.
Damaged or Defective Items
Inspect your order on arrival. If an item arrives damaged or defective, contact us within 7 days of delivery with your order number and photos of the item and packaging so we can make it right.
Canada / International Shipping
Orders shipped to Canada may be subject to customs duties, import taxes (GST/HST/PST), and brokerage fees determined by Canadian customs. These charges are the customer's responsibility, are not included in our product or shipping prices, and are collected by the carrier or at delivery. Refusing a package to avoid duties does not entitle the customer to a refund of shipping costs. Customs processing may delay delivery and is outside our control.
Questions & Dispute Resolution
We want every customer taken care of. If there is any issue with your order — delivery, damage, or otherwise — please contact us first at magnoliaadvanced@gmail.com so we can resolve it directly. By completing a purchase, you agree to contact Magnolia Advanced Designs to resolve any order issue before initiating a payment dispute or chargeback.